KeepWise
Refund Policy
KeepWise is owned and operated by keepWise LLC, a company registered in the United States (“KeepWise”, “we”, “us”). Contact: support@mykeepwise.com.
KeepWise is free to use. This policy covers KeepWise Plus, the optional paid plan. In the United States, Plus costs $9.99 a month or $79 a year, and Plus Ultra $19.99 a month or $159 a year, each after a 7-day free trial. This policy covers both.
1. Who sells Plus
On the website, Plus is sold by our reseller and merchant of record, Paddle.com. Paddle handles the payment, the receipt, taxes and refunds. On Android, Plus is sold through Google Play and follows Google Play's refund rules. On iPhone, if Plus is offered through the App Store, Apple's refund rules apply.
2. The free week
Your first Plus purchase on the website starts with 7 days free. Nothing is charged during those 7 days. KeepWise reminds you in the app 2 days before the end. If you cancel before the free week ends, you are never charged. If you don't cancel, the plan you picked starts and is charged when the free week ends.
3. Cancelling
You can cancel at any time. Plus stays on until the end of the period you have paid for, and you are not charged again. Cancel from the link in your receipt email, from your Paddle account, or from your Google Play subscriptions.
4. Refunds
If Plus is not right for you, ask for a full refund within 14 days of your first payment or of a yearly renewal. No reason is needed. After 14 days, payments are not refunded, except where the law says otherwise. If a technical problem on our side stops Plus from working and we cannot fix it, we refund the affected period.
5. How to ask
Reply to your Paddle receipt, or write to support@mykeepwise.com with the email you paid with. Refunds go back to the way you paid, usually within 5 to 10 business days.
6. Your rights
Nothing in this policy takes away rights you have under the consumer law where you live.