KeepWise
Delete your account
An account is optional in KeepWise. If you created one, you can delete it and the information that goes with it at any time.
In the app (fastest)
- Open KeepWise and tap your picture at the top right to open the menu.
- Tap Your data & backups. You can also tap your name to open your profile.
- At the bottom of either screen, tap Delete account.
- Download a copy of your data if you want one, then tap Continue, type DELETE and confirm.
Your account is deleted straight away. You can also tick Also erase everything on this phone to clear the budget stored on your device.
By email
If you can't open the app, email support@mykeepwise.com from the address you signed up with and ask us to delete your account. We confirm by reply and complete the request within 30 days.
Delete some of your data, keep your account
You don't have to delete your account to remove information:
- Profile: open your profile to change or clear your phone number and city, remove your photo, or turn off news and offers emails.
- Shared splits: open the split and tap Delete to remove it for everyone in it.
- Anything else: email support@mykeepwise.com from the address you signed up with and say what you want removed. We complete the request within 30 days.
- Budget on your phone: delete single items in the app, or erase everything from Your data & backups. This data never reaches our servers.
What is deleted
- Your account and sign-in, and everything in your profile: name, date of birth, phone number, city, approximate location, photo, marketing choice and Plus waitlist place.
What is not affected
- Your budget, subscriptions, cards and statements are kept only on your phone, never on our servers. They stay on your phone until you erase them in the app or uninstall it.
- Shared splits stay visible to the other people in them, so their balances stay right. Ask us by email if you want your name removed from them.
- Web reminders: turn them off in Settings before deleting, or block notifications for mykeepwise.com in your browser.
More detail is in our Privacy Policy.